Jobs In Hearst

Posted 2 weeks ago

IT Manager - Tecnor Business Solutions

Centre Partenaires pour l'emploi / Partners for Employment Centre

Full-Time • Hearst Region

Tecnor Business Solutions is a leading provider of comprehensive IT services, specializing in delivering innovative solutions to businesses across various industries.

Job Overview:

We are seeking a dynamic and experienced Manager to lead our dedicated team of IT professionals. The ideal candidate will have an understanding of IT services, a proven track record in managing, and the ability to drive service excellence. This role involves overseeing service delivery, managing client engagements, and leading a team to deliver exceptional IT solutions to our valued clients.

Responsibilities:

 - Build and maintain strong relationships with clients, understanding their IT needs and ensuring the delivery of high-quality services.

- Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

 - Lead a team of IT professionals.

- Establish and maintain comprehensive documentation of client configurations, systems, and service delivery processes.

- Ensure adherence to documentation standards within the team for efficient knowledge transfer and onboarding.

- Handle administrative tasks related to client contracts, service agreements, and other operational requirements.

 - Oversee the planning, execution, and continuous improvement of IT services to meet client requirements.

- Identify opportunities for service expansion, innovation, and improvement.


Qualifications:

 - Proven experience in managing teams, preferably in a related field.

- Excellent interpersonal and communication skills, with the ability to communicate effectively with clients and internal teams.

- Demonstrated ability to lead and motivate a team to deliver exceptional service.

- Problem-solving skills and a proactive approach to addressing client and team challenges


How to Apply:


If you are a results-driven person with a passion for client satisfaction and a proven track record in leading teams, we invite you to apply by sending your resume and a cover letter to Valérie Dufresne at hr@tecnor.ca.

Application deadline: Open until the position is filled




Job Expires: 2024-03-01

Contact Information

Centre Partenaires pour l'emploi / Partners for Employment Centre

Hearst Hearst, ON P0L 1N0, Canada

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