IT Manager - Tecnor Business Solutions
Full-Time • Hearst Region
Tecnor Business Solutions is a leading provider of comprehensive IT services, specializing in
delivering innovative solutions to businesses across various industries.
We are seeking a dynamic and
experienced Manager to lead our dedicated team of IT professionals. The ideal
candidate will have an understanding of IT services, a proven track record in
managing, and the ability to drive service excellence. This role involves
overseeing service delivery, managing client engagements, and leading a team to
deliver exceptional IT solutions to our valued clients.
- Build and maintain strong relationships with clients, understanding their IT needs and ensuring the delivery of high-quality services.
- Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
- Lead a team of IT professionals.
- Establish and maintain comprehensive documentation of client configurations, systems, and service delivery processes.
- Ensure adherence to documentation standards within the team for efficient knowledge transfer and onboarding.
- Handle administrative tasks related to client contracts, service agreements, and other operational requirements.
- Oversee the planning, execution, and continuous improvement of IT services to meet client requirements.
- Identify opportunities for service expansion, innovation, and improvement.
- Proven experience in managing teams, preferably in a related field.
- Excellent interpersonal and communication skills, with the ability to communicate effectively with clients and internal teams.
- Demonstrated ability to lead and motivate a team to deliver exceptional service.
- Problem-solving skills and a proactive approach to addressing client and team challenges
How to Apply:
If you are a results-driven person with a passion for client satisfaction and a proven track record in leading teams, we invite you to apply by sending your resume and a cover letter to Valérie Dufresne at email@example.com.